Digital Strategy

What to Look for in a Singapore Web Design Agency?

Knowing a quality and trustworthy web design agency is crucial for your business or your organization.

Each client has a different goal. Organization leaders may want to garner more support and donations for their cause. Business owners may want to create interest in their products and services and get more sales. Brands may want to reach out to their primary audiences, or attract new ones. Having a website is important for any client in order for them to reach their objectives easier.

Picking a web design agency is vital to the realization of this objective. Here are some of the things that you need to look for when choosing an agency that will design your website:

What to look for in a website design and development agency


The longer an agency has been in the business, the more it has experience in dealing with the different needs and wants of clients. Experience means they’ve done many kinds of websites. These agencies can quickly respond to your questions as they have experience in addressing them before. They’ve found solutions to many problems so they can most likely give one to you. They have also dealt with different clients from different industries with varying personalities. Even if your needs and wants are unique, they can quickly adjust or find solutions to them. Most importantly, they’ve learned from their mistakes and are least likely to commit them with you.


Another thing to take note of is expertise. Expertise refers not only to knowledge and ability to give suggestions on the basis of that knowledge. It also refers to the agency’s ability to learn more and apply these new and important lessons when creating your website. Are they keeping up with website design and development trends? Do they attend training sessions or enhance their knowledge by taking professional education courses? If they do, then you know you’ve got a good team in your hands.


A website design and development agency should have an impeccable portfolio. Agencies that have worked with clients in the same industry as yours are more likely to cater to your particular needs and wants. But don’t worry if they haven’t. The more industries they’ve worked with, the more it means they can adapt.

Rapport and Understanding

Building rapport and understanding early on is necessary for you to realize your objectives. These aspects are also important since you’ll be communicating a lot during the project duration. All the more you need this if you’re looking towards a retainer.

Customer Service

Establishing good rapport is one thing, keeping it is another. To know how strong or weak an agency is in terms of client relations, we suggest that you talk to their former clients to get honest feedback.


Ambient is a web design agency available to cater to all your web design and development needs. We have offices in Singapore and in Malaysia. Contact us using the details below.

We look forward to hearing from all of you!


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